Booking and payment terms and conditions
Effective from 26 October 2026
1. General provisions
1.1. These terms and conditions apply to all bookings for accommodation and additional services at Park Hotell Jõhvi (OÜ Pargi 28 hotell, hereinafter referred to as the “Hotel”), unless otherwise agreed in an offer, contract, rate, or promotional terms and conditions.
1.2. By making a booking, the Client confirms that they have read and agree to the terms and conditions applicable to the booking.
1.3. The Hotel reserves the right to establish special conditions for promotional rates, non-refundable rates, corporate contract rates, group bookings, and periods of high demand. Any special conditions will be communicated to the Client before the booking is confirmed or included in the booking confirmation.
1.4. Definitions:
- Client – an individual or company making a booking.
- Guest – a person staying at the Hotel.
- Group booking – a booking that includes 4 or more rooms for the same dates.
- Corporate client – a legal entity that has an existing cooperation agreement with the Hotel or is invoiced for accommodation.
2. Booking and booking confirmation
2.1. Bookings can be made through the Hotel’s website, by email or telephone, or through third parties, including online booking platforms (e.g. Booking.com, Expedia), travel agencies, and other contracted intermediaries.
2.2. To process a booking and arrange accommodation, the Hotel may request the necessary information, including the Client’s name and contact details, arrival and departure dates, room type, number of rooms and guests, and the ages of children. For Corporate Clients, the Hotel may request the company name, registration number, and information required for invoicing.
2.3. A booking is considered confirmed once the Hotel has sent a booking confirmation to the email address provided by the Client. The confirmation will include the booking number, booking dates, accommodation type, price, and applicable payment and cancellation conditions. The Client is responsible for checking the confirmation details and notifying the Hotel of any inaccuracies as soon as possible.
2.4. To guarantee a booking, the Hotel may require a payment card guarantee or advance payment in accordance with the booking conditions.
2.5. Non-guaranteed bookings will be held until 6:00 PM on the arrival date, unless otherwise agreed in the booking confirmation.
2.6. For guaranteed bookings, the room will be held throughout the scheduled arrival day. If the Guest has not arrived by 7:00 AM the following day and has not arranged a later arrival with the Hotel, the Hotel may treat the booking as a no-show in accordance with Section 4.3. Guests arriving after 6:00 PM are kindly requested to notify the Hotel in advance. Any subsequent nights already paid for will be handled in accordance with the booking conditions and applicable law.
2.7. Bookings made through third parties are subject to the pricing, payment, modification, and cancellation conditions specified at the time of booking and in the booking confirmation. Any modifications or cancellations must comply with the requirements of the relevant booking channel. The Hotel will assist with booking-related enquiries whenever possible.
3. Prices and payment terms
3.1. All prices are quoted in euros and include VAT unless otherwise stated in the offer. The room rate includes buffet breakfast and Wi-Fi access unless otherwise specified in the booking or rate conditions.
3.2. The booking price is fixed in the booking confirmation. The price of a confirmed booking will not be changed except in cases involving modifications requested by the Client, special conditions applicable to the booking, or changes in statutory tax rates.
3.3. The Hotel accepts Visa and Mastercard payment cards, bank transfers based on invoices, and cash payments in euros.
3.4. Individual Clients pay for accommodation either at the time of booking or upon arrival at the Hotel, depending on the booking conditions. Non-refundable bookings must be paid in full (100%) at the time of booking unless otherwise specified in the booking confirmation.
3.5. Corporate Clients may pay by invoice if this has been agreed upon with the Hotel in advance.
3.6. Upon check-in, the Hotel may request a payment card guarantee or deposit to secure payment for additional services charged to the room and compensation for justified damages. The deposit amount, conditions of use, and procedure for refunding any unused balance will be communicated to the Client before the deposit is collected.
3.7. The Hotel reserves the right to require advance payment during periods of high demand, during events, and for group bookings. The advance payment amount and payment deadline will be specified in the offer or booking confirmation. If the advance payment is not received by the specified deadline, the Hotel reserves the right to cancel the booking.
3.8. A payment card guarantee is used solely to secure payments related to the booking, applicable cancellation fees, or compensation for justified damages caused by the Client, in accordance with these terms and conditions. The Hotel does not request or store payment card PINs or CVC/CVV codes. In the event of a damage claim, the Hotel will provide the Client with the grounds for the claim and a justified calculation of the amount, allowing the Client an opportunity to raise objections. Charges to payment cards will only be made in accordance with valid payment authorisation and the applicable payment service terms.
4. Booking modifications, cancellations, and no-shows
4.1. Bookings may be modified subject to Hotel availability. Modifications become effective only after confirmation by the Hotel. Changes to dates, number of guests, or room type may result in the application of the rates valid for the revised period or service at the time of modification.
4.2. The Hotel must be notified of modifications and cancellations in writing by email or through the relevant booking channel if the booking was made through a third party. The cancellation time is considered to be the time when the notification is received by the Hotel or registered in the relevant booking system.
4.3. Cancellation conditions for individual bookings (1–3 rooms):
| Cancellation time | Fee |
|---|---|
| Until 6:00 PM on the day before arrival | Free of charge |
| After the specified deadline or on the arrival date | Cost of the first night |
| No-show | Cost of the first night; remaining nights will be cancelled |
| Non-refundable rate | 100% of the booking amount; payments are non-refundable |
4.4. The Hotel may charge the cancellation fee to the payment card provided as a booking guarantee or deduct it from the advance payment. Corporate Clients may be issued an invoice for the applicable amount.
4.5. In the event of early departure, the Client is responsible for paying for the entire booked period, unless the modification or departure has been communicated in a manner and within a timeframe that allows the booking to be modified or cancelled under the applicable cancellation conditions, or unless otherwise agreed in writing with the Hotel.
4.6. Different conditions may apply to promotional rates, non-refundable rates, periods of high demand, and corporate contract rates. These conditions will be specified in the offer or booking confirmation before the booking is confirmed.
4.7. If the Client is entitled to a refund of an advance payment under the booking conditions, the Hotel will generally refund the applicable amount within 14 calendar days after confirmation of the grounds for the refund, where possible using the original payment method and refunding the person who made the payment. This does not limit any rights arising from applicable law or payment service terms.
5. Group bookings (4 or more rooms)
5.1. A separate offer will be prepared for group bookings. The booking becomes effective once the Client has accepted the offer in writing and the Hotel has issued a booking confirmation. If the advance payment is not made by the specified deadline, the Hotel reserves the right to cancel the booking.
5.2. An advance payment of 50% of the total booking amount is required no later than 14 days before arrival. The remaining 50% must be paid no later than 7 days before arrival. For groups booking 16 or more rooms, 50% must be paid no later than 28 days before arrival and the remaining 50% no later than 14 days before arrival. Corporate Clients may agree with the Hotel to pay the remaining balance by invoice after the accommodation services have been provided, in accordance with their contract.
5.3. If a group booking is made less than 14 days before arrival (or less than 28 days for groups of 16 or more rooms), the full booking amount must be paid within 1 business day after booking confirmation, but no later than the day before arrival. For group bookings made on the day of arrival, the full amount must be paid before the rooms are made available, unless otherwise agreed in writing by both parties.
5.4. The guest list must be submitted no later than 5 business days before arrival unless otherwise agreed with the Hotel.
5.5. Reduction in the number of rooms and cancellation of group bookings:
| Cancellation fee | 4–15 rooms | 16 or more rooms |
|---|---|---|
| Free of charge | 14 or more days before arrival | 28 or more days before arrival |
| 50% of the cost of booked nights for cancelled rooms | 13–8 days before arrival | 27–15 days before arrival |
| 100% of the cost of booked nights for cancelled rooms | 7 or fewer days before arrival and in the event of a no-show | 14 or fewer days before arrival and in the event of a no-show |
5.6. For groups of 4–15 rooms, the number of rooms may be reduced free of charge by up to 10%, but by at least one room, until 7 days before arrival. For groups of 16 or more rooms, the corresponding deadline is 14 days before arrival. The free reduction allowance is calculated based on the originally confirmed number of rooms, rounded down to the nearest whole room, while allowing a reduction of at least one room. The free reduction allowance may be used in a single modification or through multiple modifications until the permitted limit is reached.
5.7. Cancellation or room reduction fees will be deducted from the advance payment made under Section 5.2. If no advance payment has been made or the amount is insufficient, the Hotel will issue an invoice for the applicable fee. If the Client is entitled to a refund following a free cancellation or reduction, or if the advance payment exceeds the applicable cancellation fee, the excess amount will be refunded in accordance with Section 4.7.
5.8. The booking, modification, and cancellation conditions for group catering and other additional services will be agreed upon separately.
6. Accommodation and hotel rules
6.1. Check-in begins at 3:00 PM, and check-out is no later than 12:00 PM (noon). Early check-in and late check-out may be arranged in advance, subject to Hotel availability and the applicable price list.
6.2. The Hotel registers guests using its accommodation services in accordance with the applicable Tourism Act (reference to the current Tourism Act: https://www.riigiteataja.ee/akt/TurS). For identity verification, the Hotel may request a valid identity document or travel document and information necessary to provide accommodation services. Registration data is processed and retained in accordance with applicable legislation.
6.3. Guests under the age of 18 may stay at the Hotel when accompanied by an adult aged 18 or older. Accommodation of children in the same room, including on an extra bed or in a baby cot, must be agreed upon at the time of booking. The maximum room occupancy is specified in the room description or booking confirmation.
6.4. The Hotel is smoke-free. Smoking, including the use of e-cigarettes, in guest rooms or other indoor areas not designated for smoking may result in a contractual penalty of €200. If the violation results in additional justified cleaning or damage-related costs, the Hotel may claim compensation for those costs.
6.5. Dogs are the only pets permitted at the Hotel, and only by prior arrangement and in accordance with the Hotel’s price list.
6.6. Guests are required to comply with the Hotel’s house rules, fire safety requirements, and reasonable instructions from Hotel staff. The Hotel reserves the right to refuse service or terminate accommodation if a Guest seriously violates Hotel rules, endangers other guests, employees, or property, or misuses Hotel property. In such cases, payments made for the unused accommodation period will not be refunded to the extent permitted by law, and the Hotel retains the right to claim compensation for damages caused. The Hotel’s house rules are published as a separate document on the website: https://www.parkhotelljohvi.ee/en/house-rules/.
6.7. Parking conditions are described here.
7. Inability of the hotel to provide accommodation
7.1. If the Hotel is unable to fulfil a confirmed booking due to circumstances attributable to the Hotel, it will make reasonable efforts to offer the Client alternative accommodation of an equivalent or higher standard.
7.2. If the alternative accommodation is not acceptable to the Client or cannot reasonably be provided, the Hotel will refund the amount paid for unused accommodation. This provision does not limit the Client’s statutory rights.
8. Liability, personal data, and force majeure
8.1. The Guest is liable for damage caused to the Hotel, other guests, or persons present at the Hotel to the extent provided by applicable law. The Hotel may charge compensation for justified damages to the payment card provided as a booking guarantee or issue an invoice for the amount. Any claim for damages must be justified and documented. Payment card charges will only be made under the applicable payment authorisation.
8.2. The Hotel is not liable for the loss of or damage to a Guest’s personal belongings except to the extent that liability is imposed by law. The Hotel is not liable for vehicles parked in the car park or their contents except to the extent that liability is imposed by law. Guests are kindly requested to use the in-room safe for valuables, where available.
8.3. In the event of force majeure circumstances preventing the Hotel or the Client from fulfilling their contractual obligations, the parties will be relieved of their obligations to the extent that performance is prevented by such circumstances. If the Hotel cannot fulfil a confirmed booking due to force majeure, the amount paid for unused services will be refunded or, where possible, the booking may be rescheduled by mutual agreement. This provision does not limit the statutory rights of either party.
8.4. The Client’s personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR), and the Hotel’s Privacy Policy .
8.5. The Hotel may use the contact information provided by the Client to fulfil the booking and communicate with the Client to the extent necessary and legally permitted.
9. Complaints and dispute resolution
9.1. Guests are kindly requested to inform the Hotel of any deficiencies in accommodation or services as soon as possible during their stay so that the Hotel has a reasonable opportunity to resolve the issue.
9.2. Complaints may be submitted at the Hotel reception or in writing by email. The Hotel will respond to written complaints from consumer Clients within 15 days of receipt, unless otherwise required by law. If a complaint cannot be resolved within this period, the Hotel will inform the Client of the delay and its reason.
9.3. The parties will first attempt to resolve disputes amicably. Consumer Clients have the right to refer disputes to the Consumer Disputes Committee under the conditions provided by law. Legal disputes will be resolved by a competent court in Estonia unless otherwise required by law.
10. Contact information
Park Hotell Jõhvi
OÜ Pargi 28 hotell
Address: Pargi 28, Jõhvi
Phone: +372 5460 6000
Email: info@parkhotelljohvi.ee
Website: www.parkhotelljohvi.ee